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Siebel CRM (Customer Relationship Management) is a software application developed by Oracle that provides organizations with comprehensive tools to manage customer interactions, sales, marketing, and customer service. Originally developed by Siebel Systems (which was acquired by Oracle in 2005), it is one of the most widely used CRM solutions in large enterprises.
Helps manage sales pipelines, track opportunities, and automate sales processes, including lead tracking, quote generation, and sales forecasting.
Supports marketing campaigns, lead management, customer segmentation, and data analytics to optimize marketing efforts.
Provides tools to handle customer support tickets, call center operations, and field service management, enabling efficient management of service requests and customer communication.
Siebel offers industry-specific functionalities for sectors like finance, telecommunications, healthcare, and government, with modules designed to meet their unique needs.
Helps manage interactions with business partners, including resellers, distributors, and vendors.
Offers robust analytics capabilities, allowing organizations to track customer behavior, sales trends, and other metrics to make data-driven decisions.
Siebel CRM is highly customizable and can integrate with other enterprise systems like ERP, billing, and supply chain management. It also supports integration with Oracle’s other cloud applications.
Siebel enables customer engagement across multiple channels, including web, mobile, call centers, and email, providing a unified customer experience.
Over 20 years of hands-on experience in IT management and administration. Successfully completed numerous Microsoft 365 SharePoint and System Centre projects for elite organisations, including the Bank of Canada, General Dynamics, Kyndryl (IBM), DnD, Aecon Group, Fortis BC, Rockwell Collins, BC Hydro, Best Buy HQ, West Fraser Timber, and Walter Energy.
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