- Case Study
AECON Toronto
- Overview
AECON Toronto, a leading infrastructure and construction company, manages extensive IT infrastructure essential to coordinating operations across numerous project sites throughout Canada. Reliable monitoring of servers, applications, and network devices, along with efficient management of software deployments, is critical to maintaining operational efficiency and productivity.
Challenge
AECON Toronto required a robust and centralized monitoring solution to oversee the health and performance of its on-premises servers, hosted applications, and critical network infrastructure components (routers, switches, firewalls). Additionally, the company needed to establish an efficient system for deploying applications and managing updates remotely across various locations nationwide. Existing solutions lacked centralized monitoring, timely updates, and streamlined management capabilities.
Solution Implemented
A comprehensive solution was implemented using Microsoft System Center Operations Manager (SCOM) and System Center Configuration Manager (SCCM):
- Infrastructure Monitoring with SCOM: Deployed SCOM 2016 monitoring infrastructure to provide real-time health and performance insights for servers, hosted applications, and network devices (routers, switches, firewalls).
- Centralized Software Deployment with SCCM: Configured SCCM to automate the deployment of applications and push regular software updates and patches remotely to servers across Canada.
- Customized Notification Framework: Established a complete notification framework within SCOM 2016, enabling immediate alerts for critical issues to system administrators and IT management.
Personal Technical Contributions
- Built and deployed Windows 10 images across company-wide project sites.
- Deployed SCCM distribution points to efficiently manage remote software installations and updates.
- Maintained SCCM 2012 Management Servers, ensuring reliable software distribution and patch management.
- Constructed and maintained SCOM 2016 databases, including complete notification frameworks.
- Managed and maintained existing SCOM 2012 Management Servers and SQL Server 2014 databases.
- Executed monthly security updates and application patch deployments.
- Built and implemented new SCOM 2016 monitoring infrastructure to improve reliability and oversight.
Results and Benefits
The implementation achieved substantial improvements:
- Enhanced Visibility: Real-time monitoring allowed rapid detection and resolution of issues, minimizing downtime.
- Efficient Software Management: Automated application deployments and updates reduced manual interventions, improved compliance, and optimized resource utilization.
- Operational Continuity: Centralized monitoring and alerting significantly enhanced operational resilience across all project sites.
Conclusion
By leveraging expertise in SCOM and SCCM, the tailored monitoring and management solution dramatically improved AECON Toronto’s IT infrastructure oversight, enabling swift response times, efficient software management, and sustained operational excellence across its nationwide operations.
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