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FortisBC
System Center Suite Implementation at FortisBC
Overview
FortisBC, a leading energy provider headquartered in Surrey, needed a scalable, ITIL-aligned infrastructure platform to strengthen IT operations and service management.
Challenge
FortisBC required a secure and standards-compliant System Center suite, with the Microsoft System Center Service Manager (SCSM) acting as the central information service center aligned to ITIL ticketing practices. They specifically wanted all SCOM alerts to automatically generate tickets in SCSM for consistent incident tracking and management. Additionally, FortisBC requested automation to provision user accounts, email mailboxes, and workspace allocations in Active Directory.
Solution Implemented
- Designed and deployed SCSM, SCOM, SCCM, and Orchestrator for fully integrated system operations.
- Configured the Active Directory security model to map precisely to SCSM roles and permissions, ensuring secure and role-based access.
- Built both development and production environments for SCSM to support stable testing and production deployment.
- Developed automation workflows through Orchestrator to streamline user account, email, and seat provisioning within Active Directory.
- Integrated SCOM alerts with SCSM to automatically generate and route incident tickets, ensuring alignment with ITIL processes and consistent resolution tracking.
Results
The project provided FortisBC with a unified, ITIL-compliant service management framework, automated user provisioning, and improved incident response by funneling all SCOM alerts directly into SCSM for efficient handling. This increased operational efficiency, security, and consistency across their IT environment.
Proven in High-Security, Heavily Audited Environments
The exact same engineering standards we deployed for defense contractors and government institutions are built into every business infrastructure we manage.
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I had the opportunity to lead a complex, security-critical project with Al Basit Technology, and their partnership was exceptional from start to finish. Together, we delivered a comprehensive datacenter health and performance monitoring system, along with enterprise-grade solutions supporting government and defense operations, including SCOM, SharePoint, and SCCM/ECM environments.<br> Special recognition goes to Atif Aman, whose technical leadership, depth in SharePoint architecture, and calm, solutions-driven mindset were vital to our success. His ability to navigate high-security requirements while maintaining user-focused design was truly impressive.<br> Al Basit brought a security-first approach, ensuring full compliance with Protected B and Zero Trust standards. From infrastructure monitoring for the Canadian Army’s Static Net to Microsoft 365 integration, their work was precise, professional, and mission-aligned.
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Al Basit Technology played a key role in modernizing our SharePoint Online environment. Special thanks to Atif Aman, whose leadership and deep SharePoint expertise ensured secure, user-focused solutions that aligned with our enterprise goals. Their team was a trusted, collaborative partner throughout.
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Al Basit Tech did an outstanding job helping us build a robust IT Service Management (ITSM) system at FortisBC using Microsoft System Center. Their team was instrumental in setting up a fully automated Service Center environment that streamlined user account creation, email provisioning, and new user onboarding. Their technical expertise and commitment to delivery made a real impact.
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I had the opportunity to work with Al Basit Technology on a Cyber Security monitoring system project for General Dynamics and the Department of National Defence (DnD). Their team delivered a robust, compliant, and highly secure monitoring framework that provided real-time visibility and proactive threat detection across sensitive environments. <br> Al Basit’s expertise in aligning with NIST, ISO 27001, and CCCS standards ensured both operational efficiency and strong cyber resilience. Their professionalism, technical depth, and seamless execution make them a trusted partner for mission-critical cybersecurity solutions.
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I had the privilege of working with Al Basit Technology, led by Atif Aman, on critical IT infrastructure projects at the Bank of Canada. Their expertise in delivering a state-of-the-art monitoring system, combined with world-class security and compliance standards, was truly outstanding. The innovation, precision, and results delivered by their team not only met but significantly exceeded expectations<br> Atif’s leadership, technical depth, and collaborative approach ensured flawless execution while keeping business and technology perfectly aligned. I highly recommend Al Basit Technology and Atif Aman as trusted partners for any mission-critical IT initiatives.
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