West Fraser Timber

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Comprehensive SCOM and SCCM Implementation at West Fraser Timber

Overview

West Fraser Timber, headquartered in Quesnel, British Columbia, is one of Canada’s largest integrated forestry companies. With extensive operations requiring robust and reliable IT infrastructure, proactive monitoring, and efficient system management are critical for maintaining productivity and operational excellence.

Challenge

West Fraser Timber needed an advanced monitoring infrastructure to oversee the health and performance of its servers, applications, and databases effectively. Additionally, the existing SCOM 2012 management systems required upgrades and optimization to reduce noise and enhance monitoring accuracy. Timely alerts and efficient issue resolution were essential to minimize downtime and maintain high levels of operational efficiency.

Solution Implemented

A strategic SCOM and SCCM solution was designed and implemented, addressing key requirements comprehensively:

SCOM 2016 Infrastructure: Deployed a new SCOM 2016 monitoring infrastructure for real-time tracking and management of IT resources.
Database Configuration: Built and maintained SCOM databases using SQL Server 2016, ensuring robust data management and reporting capabilities.
Optimized Management Servers: Maintained and optimized existing SCOM 2012 management servers and SQL Server 2014 databases.
Customized Alerting and Notification: Developed tailored monitors and alerts, implementing effective notification mechanisms to promptly inform system administrators of critical issues.
Management Pack Optimization: Configured and optimized management packs in line with Microsoft's best practices, significantly reducing SCOM-generated noise.
System Upgrades: Successfully upgraded SCOM 2016 to the latest rollup update (UR5), ensuring enhanced performance, reliability, and security.

Personal Technical Contributions

Built and deployed the SCOM 2016 monitoring infrastructure.
Established and maintained SCOM databases on SQL Server 2016.
Managed SCOM 2012 servers and SQL Server 2014 databases, ensuring smooth operation.
Created effective monitors, alert notifications, and provided ongoing troubleshooting.
Configured management servers, database servers, dynamic groups, and notifications.
Tweaked and optimized management packs to align with Microsoft best practices and reduce noise.
Upgraded SCOM 2016 to the latest rollup version UR5, enhancing system reliability.

Results and Benefits

The project significantly improved West Fraser Timber’s IT infrastructure and operational capabilities:

Conclusion

The comprehensive SCOM and SCCM implementation at West Fraser Timber HQ provided substantial enhancements in infrastructure monitoring, system management, and operational stability. Leveraging expert technical skills and best practices resulted in robust, streamlined, and proactive IT operations that significantly boosted productivity and reliability.

Proven in High-Security, Heavily Audited Environments

The exact same engineering standards we deployed for defense contractors and government institutions are built into every business infrastructure we manage.

I had the opportunity to lead a complex, security-critical project with Al Basit Technology, and their partnership was exceptional from start to finish. Together, we delivered a comprehensive datacenter health and performance monitoring system, along with enterprise-grade solutions supporting government and defense operations, including SCOM, SharePoint, and SCCM/ECM environments. Special recognition goes to Atif Aman, whose technical leadership, depth in SharePoint architecture, and calm, solutions-driven mindset were vital to our success. His ability to navigate high-security requirements while maintaining user-focused design was truly impressive. Al Basit brought a security-first approach, ensuring full compliance with Protected B and Zero Trust standards. From infrastructure monitoring for the Canadian Army’s Static Net to Microsoft 365 integration, their work was precise, professional, and mission-aligned.

Derya Marquette Technical Architect Canadian Army
Al Basit Technology played a key role in modernizing our SharePoint Online environment. Special thanks to Atif Aman, whose leadership and deep SharePoint expertise ensured secure, user-focused solutions that aligned with our enterprise goals. Their team was a trusted, collaborative partner throughout.

Sibyl Weng Senior Project Manager General Dynamics
Al Basit Tech did an outstanding job helping us build a robust IT Service Management (ITSM) system at FortisBC using Microsoft System Center. Their team was instrumental in setting up a fully automated Service Center environment that streamlined user account creation, email provisioning, and new user onboarding. Their technical expertise and commitment to delivery made a real impact.

Jag Nijjar Architect at Microsoft FortisBC
I had the opportunity to work with Al Basit Technology on a Cyber Security monitoring system project for General Dynamics and the Department of National Defence (DnD). Their team delivered a robust, compliant, and highly secure monitoring framework that provided real-time visibility and proactive threat detection across sensitive environments. Al Basit’s expertise in aligning with NIST, ISO 27001, and CCCS standards ensured both operational efficiency and strong cyber resilience. Their professionalism, technical depth, and seamless execution make them a trusted partner for mission-critical cybersecurity solutions.

Asif Shafi System Manager General Dynamics
I had the privilege of working with Al Basit Technology, led by Atif Aman, on critical IT infrastructure projects at the Bank of Canada. Their expertise in delivering a state-of-the-art monitoring system, combined with world-class security and compliance standards, was truly outstanding. The innovation, precision, and results delivered by their team not only met but significantly exceeded expectations Atif’s leadership, technical depth, and collaborative approach ensured flawless execution while keeping business and technology perfectly aligned. I highly recommend Al Basit Technology and Atif Aman as trusted partners for any mission-critical IT initiatives.

Tahir Javid Senior System Engineer Bank of Canada
I had the opportunity to lead a complex, security-critical project with Al Basit Technology, and their partnership was exceptional from start to finish. Together, we delivered a comprehensive datacenter health and performance monitoring system, along with enterprise-grade solutions supporting government and defense operations, including SCOM, SharePoint, and SCCM/ECM environments. Special recognition goes to Atif Aman, whose technical leadership, depth in SharePoint architecture, and calm, solutions-driven mindset were vital to our success. His ability to navigate high-security requirements while maintaining user-focused design was truly impressive. Al Basit brought a security-first approach, ensuring full compliance with Protected B and Zero Trust standards. From infrastructure monitoring for the Canadian Army’s Static Net to Microsoft 365 integration, their work was precise, professional, and mission-aligned.

Derya Marquette Technical Architect Canadian Army
Al Basit Technology played a key role in modernizing our SharePoint Online environment. Special thanks to Atif Aman, whose leadership and deep SharePoint expertise ensured secure, user-focused solutions that aligned with our enterprise goals. Their team was a trusted, collaborative partner throughout.

Sibyl Weng Senior Project Manager General Dynamics
Al Basit Tech did an outstanding job helping us build a robust IT Service Management (ITSM) system at FortisBC using Microsoft System Center. Their team was instrumental in setting up a fully automated Service Center environment that streamlined user account creation, email provisioning, and new user onboarding. Their technical expertise and commitment to delivery made a real impact.

Jag Nijjar Architect at Microsoft FortisBC
I had the opportunity to work with Al Basit Technology on a Cyber Security monitoring system project for General Dynamics and the Department of National Defence (DnD). Their team delivered a robust, compliant, and highly secure monitoring framework that provided real-time visibility and proactive threat detection across sensitive environments. Al Basit’s expertise in aligning with NIST, ISO 27001, and CCCS standards ensured both operational efficiency and strong cyber resilience. Their professionalism, technical depth, and seamless execution make them a trusted partner for mission-critical cybersecurity solutions.

Asif Shafi System Manager General Dynamics
I had the privilege of working with Al Basit Technology, led by Atif Aman, on critical IT infrastructure projects at the Bank of Canada. Their expertise in delivering a state-of-the-art monitoring system, combined with world-class security and compliance standards, was truly outstanding. The innovation, precision, and results delivered by their team not only met but significantly exceeded expectations Atif’s leadership, technical depth, and collaborative approach ensured flawless execution while keeping business and technology perfectly aligned. I highly recommend Al Basit Technology and Atif Aman as trusted partners for any mission-critical IT initiatives.

Tahir Javid Senior System Engineer Bank of Canada

I had the opportunity to lead a complex, security-critical project with Al Basit Technology, and their partnership was exceptional from start to finish. Together, we delivered a comprehensive datacenter health and performance monitoring system, along with enterprise-grade solutions supporting government and defense operations, including SCOM, SharePoint, and SCCM/ECM environments. Special recognition goes to Atif Aman, whose technical leadership, depth in SharePoint architecture, and calm, solutions-driven mindset were vital to our success. His ability to navigate high-security requirements while maintaining user-focused design was truly impressive. Al Basit brought a security-first approach, ensuring full compliance with Protected B and Zero Trust standards. From infrastructure monitoring for the Canadian Army’s Static Net to Microsoft 365 integration, their work was precise, professional, and mission-aligned.

Derya Marquette Technical Architect Canadian Army
Al Basit Technology played a key role in modernizing our SharePoint Online environment. Special thanks to Atif Aman, whose leadership and deep SharePoint expertise ensured secure, user-focused solutions that aligned with our enterprise goals. Their team was a trusted, collaborative partner throughout.

Sibyl Weng Senior Project Manager General Dynamics
Al Basit Tech did an outstanding job helping us build a robust IT Service Management (ITSM) system at FortisBC using Microsoft System Center. Their team was instrumental in setting up a fully automated Service Center environment that streamlined user account creation, email provisioning, and new user onboarding. Their technical expertise and commitment to delivery made a real impact.

Jag Nijjar Architect at Microsoft FortisBC
I had the opportunity to work with Al Basit Technology on a Cyber Security monitoring system project for General Dynamics and the Department of National Defence (DnD). Their team delivered a robust, compliant, and highly secure monitoring framework that provided real-time visibility and proactive threat detection across sensitive environments. Al Basit’s expertise in aligning with NIST, ISO 27001, and CCCS standards ensured both operational efficiency and strong cyber resilience. Their professionalism, technical depth, and seamless execution make them a trusted partner for mission-critical cybersecurity solutions.

Asif Shafi System Manager General Dynamics
I had the privilege of working with Al Basit Technology, led by Atif Aman, on critical IT infrastructure projects at the Bank of Canada. Their expertise in delivering a state-of-the-art monitoring system, combined with world-class security and compliance standards, was truly outstanding. The innovation, precision, and results delivered by their team not only met but significantly exceeded expectations Atif’s leadership, technical depth, and collaborative approach ensured flawless execution while keeping business and technology perfectly aligned. I highly recommend Al Basit Technology and Atif Aman as trusted partners for any mission-critical IT initiatives.

Tahir Javid Senior System Engineer Bank of Canada
I had the opportunity to lead a complex, security-critical project with Al Basit Technology, and their partnership was exceptional from start to finish. Together, we delivered a comprehensive datacenter health and performance monitoring system, along with enterprise-grade solutions supporting government and defense operations, including SCOM, SharePoint, and SCCM/ECM environments. Special recognition goes to Atif Aman, whose technical leadership, depth in SharePoint architecture, and calm, solutions-driven mindset were vital to our success. His ability to navigate high-security requirements while maintaining user-focused design was truly impressive. Al Basit brought a security-first approach, ensuring full compliance with Protected B and Zero Trust standards. From infrastructure monitoring for the Canadian Army’s Static Net to Microsoft 365 integration, their work was precise, professional, and mission-aligned.

Derya Marquette Technical Architect Canadian Army
Al Basit Technology played a key role in modernizing our SharePoint Online environment. Special thanks to Atif Aman, whose leadership and deep SharePoint expertise ensured secure, user-focused solutions that aligned with our enterprise goals. Their team was a trusted, collaborative partner throughout.

Sibyl Weng Senior Project Manager General Dynamics
Al Basit Tech did an outstanding job helping us build a robust IT Service Management (ITSM) system at FortisBC using Microsoft System Center. Their team was instrumental in setting up a fully automated Service Center environment that streamlined user account creation, email provisioning, and new user onboarding. Their technical expertise and commitment to delivery made a real impact.

Jag Nijjar Architect at Microsoft FortisBC
I had the opportunity to work with Al Basit Technology on a Cyber Security monitoring system project for General Dynamics and the Department of National Defence (DnD). Their team delivered a robust, compliant, and highly secure monitoring framework that provided real-time visibility and proactive threat detection across sensitive environments. Al Basit’s expertise in aligning with NIST, ISO 27001, and CCCS standards ensured both operational efficiency and strong cyber resilience. Their professionalism, technical depth, and seamless execution make them a trusted partner for mission-critical cybersecurity solutions.

Asif Shafi System Manager General Dynamics
I had the privilege of working with Al Basit Technology, led by Atif Aman, on critical IT infrastructure projects at the Bank of Canada. Their expertise in delivering a state-of-the-art monitoring system, combined with world-class security and compliance standards, was truly outstanding. The innovation, precision, and results delivered by their team not only met but significantly exceeded expectations Atif’s leadership, technical depth, and collaborative approach ensured flawless execution while keeping business and technology perfectly aligned. I highly recommend Al Basit Technology and Atif Aman as trusted partners for any mission-critical IT initiatives.

Tahir Javid Senior System Engineer Bank of Canada

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