- Case Study
WorkSafe BC
- Overview
WorkSafeBC is a leading provincial agency committed to workplace safety and insurance services across British Columbia. Its complex IT environment required robust monitoring, software deployment, and infrastructure optimization.
Challenge
WorkSafeBC needed to modernize its IT monitoring and software management across critical systems, improve proactive alerting, and optimize server infrastructure for scalability and reliability.
Solution Implemented
- Maintained SCOM 2012 management servers and SQL 2014 databases.
- Created and fine-tuned monitors, alerts, and notification systems, including issue troubleshooting.
- Built and configured VMware server templates for faster and standardized server provisioning.
- Supported F5 load balancer configurations for high availability of critical business websites.
- Implemented SCCM to deploy Windows updates and software packages across the enterprise.
- Built and configured BMC Remedy forms to support IT service management workflows.
Results
This implementation enhanced monitoring visibility, improved system responsiveness, standardized server deployments, and increased the overall resilience of WorkSafeBC’s IT services.
Benefits of managed IT services
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